For a smooth start to your retreat experience, we kindly recommend all participants to arrive at the Lisbon airport no later than 7 p.m.

In addition to the main retreat programme, you will have the opportunity to book a variety of rejuvenating activities, such as:

• Deep tissue massage therapy
• Horseback trail riding
• Craniosacral therapy
• Breathe well workshop
• Bird watching
• Winery visit
• Exploring local landmarks
• And many more. Find full price list here.

We can provide you with the confirmation of your stay at the villa but you will be responsible for collecting all other necessary documents. We do not bear responsibility for your travel documents and will not refund your payment if you fail to secure your Schengen visa (if you need one) ahead of your travel.

Yes, the deposit is refundable. We can refund your 30% deposit before the 29th of July. Please note that the payment service commission (1.5%) is non-refundable.

Before you come on the holiday you must be covered by insurance, which must include adequate cover for baggage, medical expenses and the cost of repatriation should you become too ill to continue. It is up to each individual to ensure that their insurance is adequate for the holiday they have booked. If you join the holiday without insurance you may not be allowed to continue on the holiday, with no right of refund. Make sure you have adequate travel insurance, both general medical and for any activities you may participate in.

Please contact us via WhatsApp. We'll do our best to help you.

By paying for Solid Water retreat you are agreeing to these conditions.

All retreat participants must familiarize themselves with the terms and conditions and accept the risks associated with the activities. Each guest is responsible for obtaining appropriate personal accident, holiday, cancellation, and insurance coverage for the full duration of their chosen retreat. This is a non-negotiable condition when booking one of our luxury retreats.
The company, Solid Water LTD, will hereafter be referred to as "Solid Water."

BOOKING:
To place a booking with Solid Water, Solid Water require a completed booking form (or name, phone number, email address) together with the payment of a deposit fee in the sum of 50% per person. If a booking is made by WhatsApp, e-mail or Instagram direct, the client shall be deemed to have read and fully understood these conditions.
All bookings are provisional and are only confirmed when the deposit payment has
cleared Solid Water’s bank account and a formal confirmation has been sent to the client’s Whatsapp or email detailing their formal reservation confirmation,the retreat date and program chosen, retreat reservation notes and information.
Solid Water reserves the right to decline any booking at their discretion.
FEE and PAYMENT TERMS:
The fee payable at the time of booking shall include the planning, organizing and delivery of the proposed services.
Upon the successful payment of the retreat fee by the client a contract is formed for the agreed program to be delivered.
The full retreat fee is due 4 weeks before the commencement of the retreat unless agreed otherwise in writing / via Email or WhatsApp prior to / upon confirmation of booking but never later than 7 days before the commencement of the retreat.
In the event that the balance is not paid in the specified time frame Solid Water will have the discretion to treat the booking as cancelled by the client and to re-sell the retreat place, the fee paid by the client will be retained by Solid Water.
Should a guest not pay in full within the specified timeframe, Solid Water will have the right to cancel the reservation without notice or compensation, in this case no refund will be due.
RESPONSIBILITIES OF THE CLIENT:
The fee does not include travel to and from the retreats location at which the proposed services shall be provided and this shall be the sole responsibility of the client unless otherwise agreed in writing with Solid Water.
The client is responsible for their own personal medical needs / requirements, clothing and footwear for the duration of the services unless otherwise agreed in writing with Solid Water.
It is the client’s responsibility to inform Solid Water in writing of any past, present or
potential health issues that may make them unsuitable to participate in the services agreed, failure to disclose any such information may result in Solid Water terminating the contract and withdrawing the client from the services without refund, notwithstanding conditions of cancelation by Solid Water. If a letter of suitability is required from a guests medical professional then this must be sent to and received by Solid Water a minimum of 7 days prior to a retreats start date.
It is the sole responsibility of the client to ensure that the balance for the cost of their retreat place is paid in full and on time as per the terms set out by Solid Water.
It is the clients sole responsibility to ensure that they have purchased comprehensive and appropriate travel and medical insurance for the full duration of their retreat, this
should include but not be limited to: personal accident, holiday and cancellation insurance for the full duration of the retreat, please note that purchasing / putting in place this type of insurance is a condition of booking a Solid Water retreat/s.
The full retreat fee is payable 4 week before the commencement of the retreat / course unless agreed otherwise on confirmation of booking. It is the sole responsibility of the client to ensure that their payment is made on time and by the due date.
MEDICAL and HEALTH:
All clients using Solid Water services should be aware that when participating in any exercise or exercise program, there is the possibility of physical injury. In making a reservation / booking with Solid Water, you agree to assume such risk and agree to release and discharge Solid Water from any and all claims for liability, injury, loss and or damage arising from your participation in our services.
If you have any medical condition/s that may make you unsuitable to participate and or may impact on your participation in Solid Water services, you are required to notify us of them in full prior to making your reservation / booking.
If Solid Water or any member of the Solid Water team believe that your health or safety is at risk or if you have failed to disclose to Solid Water in writing any illness, injury or any previous or current medical or health condition / reason that could potentially impact on your ability to participate in Solid Water services, this could result in Solid Water’s refusal to allow you to participate in all / part of the services. In such a situation, your contract may be terminated by Solid Water at the sole discretion of Solid Water without refund or compensation.
Subject to prior notification to the contrary in writing by the client to Solid Water, the client must confirm that he / she is of good mental and physical health and not aware of any reason why they may not be unable and or unsuited to participate in Solid Water’s services and or may be likely to suffer illness or injury whilst participating in the services provided by Solid Water.
It is always advisable to consult with a Doctor prior to beginning any type of exercise program / regime.
We strongly recommend that when choosing a comprehensive travel insurance that the cover includes personal accident, cancellation insurance plus full Covid cover for all Covid related eventualities and that it also includes cover for all of Solid Water’s terms and conditions, including but not limited to those regarding amendment or cancellation
charges and that such insurance is purchased immediately upon making your retreat reservation with Solid Water.